Teddy Bear 10 inch Substitution: All deliveries are subject to product availability. Products may be substituted to ensure your order arrives on time. In some cases, our local florists may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary to match the Theme of the Bouquet. In those cases, when possible, we will ask you for permission by Email or Phone to make a substitution. If we are unable to reach you, didn't receive your reply or there is insufficient time to do so, we will proceed with the substitution. Roses, however, will NEVER be substituted with other flowers or floral products without requesting your confirmation first. Delivery: Finishing Touch gifts can only be purchased as an add-on to a main gift. Not sold separately. You can add any one, or all Finishing Touch gifts featured with main products. Flower Arrangement available for Same Day Delivery between 11am - 7pm Monday - Sunday. Timed deliveries are available for a Surcharge. Please Contact Customer Support team for more Information. Flowers cannot be exchanged or refunded. This does not affect your statutory rights.